IT Service Management
CBQA Global – ISO 20000-1 IT Service Management System. ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services. By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.
ISO/IEC 20000 certification (also known as “registration”) is a third-party audit performed by a certification body such as CBQA Global, upon verification that an organization is in compliance with the requirements of ISO 20000-1, will issue an ISO 20000-1 certificate