Certification

ISO/IEC 20000-1

IT Service Management

CBQA Global – ISO 20000-1 IT Service Management System. ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services. By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

 

ISO/IEC 20000 certification (also known as “registration”) is a third-party audit performed by a certification body such as CBQA Global, upon verification that an organization is in compliance with the requirements of ISO 20000-1, will issue an ISO 20000-1 certificate

Benefits of ISO/IEC 20000-1 certification to your organization:

  • Globally recognized Certification
  • Decrease in number of incidents and enhancement of incident management
  • Increased customer satisfaction with quality service delivery
  • Better comprehension of responsibilities and business targets
  • Ability to manage and protect the organization, assets, stakeholders and management
  • Improving organization reliability
  • Improvement of response times with minimal disruptions to IT service
  • Attaining financial savings by efficiently managing costs
  • Ensured continual improvement
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Benefits Of ISO/IEC 20000-1 Certification To Your Customers:​

  • IT service delivery on time
  • Less IT related incidents and vulnerabilities
  • Increased credibility and trust

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