Complaints and Appeals

Any complaint, dispute and appeals can be sent e-mail to : 

Any issue received will be responded within 1 day and will be validated maximum within 10 days from the day of email received

Process Flow to Complaint and Appeals, are:

  1. Received complaint and apples
  2. Perform investigation
  3. Result of investigation
  4. Result accepted (*unless result not accepted , refer to document CBQA-PRO-008

Appeal : A Formal request for reconsideration any dispute decision