Complaints and Appeals
Any complaint, dispute and appeals can be sent e-mail to : complaint@cbqaglobal.com. Any issue received will be responded within 1 day and will be validated maximum within 10 days from the day of email received
Process Flow to Complaint and Appeals, are:
- Received complaint and apples
- Perform investigation
- Result of investigation
- Result accepted (*unless result not accepted , refer to document CBQA-PRO-008
Appeal : A Formal request for reconsideration any dispute decision