IT Service Management

ISO/IEC 20000-1

ISO/IEC 20000-1 specifies requirements for an organization, primarily focused around IT service management, to establish, implement, maintain and continually improve a service management system (SMS) so that your service delivery could lead to customer satisfaction through improved services.

Foundation Level

Awareness Training ISO/IEC 20000-1

ISO/IEC 20000-1 Awareness training is a one-day program covering the fundamental concepts of a Service Management System (SMS). The training provides insight into the advantages of implementing SMS.

Professional Level

Implementation ISO/IEC 20000-1

A two-day course will help you learn to assess the effectiveness of ISO 20000-1 implementation in your organization. Prerequisites: Having an understanding of the requirements in the standard.

Certified Internal Auditor ISO/IEC 20000-1

Certified Internal Auditor training is a two-day program that provides the necessary input to master the skill needed by a SMS Auditor based on ISO 19011 guidelines. The training empowers candidates to identify any gaps in their organization in accordance with ISO/IEC 20000-1 standard.